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British Council of Nigeria Recruitment Application Registration Form 2018

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British Council of Nigeria Recruitment Application Registration Form 2018 – British Council of Nigeria is recruiting suitably qualified candidates to fill the following positions:

British Council of Nigeria Recruitment 2018.

The British Council is the world’s leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another.

We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

British Council of Nigeria Recruitment Job Openings.

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We are recruiting to fill the following positions below:

1. Exams Officer (Abuja) at British Council Nigeria.

Job Title: Exams Officer

Location: Abuja , Nigeria
Role Type: Business Delivery
Pay Band: PB 4 – H
Duration: Fixed Term contract (6 months)
Reports to: Assistant IELTS Administrator, Lagos / Head of IELTS Operations/Head of Schools

Role Purpose

  • To support Examination Services in Nigeria in delivering exams and tests and to maintain them at the highest professional standards as set out in the British Council’s EQCA (Examination Quality & Compliance Standards), examinations boards and partner standards.

Internal Operating Context – Regional

  • By 2050 the population of Sub Saharan Africa will be 2 billion people, with the majority living in an urban environment. The region will have a middle class the size of Europe. 70% of the population is under the age of 25, and this demographic will grow at 15% year on year for the next 10 years. Generally the region is becoming more politically stable. There are on average 50 elections each year, many of which are more open and transparent than before. The majority of countries in SSA are developing economies. Gender inequality remains and life for women and girls on the continent remains challenging.
  • While economic growth is significant, it comes from a low base. Income per capita has doubled and foreign debt levels have halved since 2000. Aspirations to become middle income countries as written in national development plans in the next 10 years are optimistic. The World Bank longer view forecasts that ‘almost all’ African countries will be middle income by 2050. Across the region government priorities focus on economic growth, education and skills, and youth employment. The opportunity and challenge for prosperity and security is the population explosion, meeting aspirations of a youthful continent. Critical to this is improving the efficiency and effectiveness of the English and Exams businesses across the region. Two major global change initiatives to increase the effectiveness of these operations will be implemented in SSA over the next 2-3 years.

Main Accountabilities
(including people management and finance)

  • As Exams Officer, the post holder will be line managed by an Operations Manager or IELTS Administrator in Lagos.
  • This role will support delivery of all examinations administered from the Lagos office.
  • This role will ensure that assigned tests are delivered in a timely manner
  • All administrative procedures are in full compliance with examination boards, partners and EQCA standards.
  • Reliability: to ensure examinations are delivered securely according to board requirements
  • Quality and Compliance: to deliver a high standard of customer service to our schools and their candidates. As measured by our own Exams Quality Standards, Customer Service Standards, and inspection visits from Cambridge International Exams, IELTS and other examination boards as required.
  • Finance: all British Council standards for managing finances are met with relation to income reconciliations, cash handling, managing purchase orders, managing contracts and procurement.
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Main Duties
Administration of examinations (pre-test):

  • Overseeing the taking delivery of examinations materials and checking them prior to exams commencing, packing and returning scripts, maintaining logs appropriately.
  • Answering enquiries about exams.
  • Exam registration procedures including receiving and collating registration forms, entering and retrieving data on exam board registration portals, payments and exams correspondence including dispatch of results.
  • Assist with recruitment and management of venue staff (invigilators, examiners and inspectors).
  • Assist with evaluation of new associate schools, agents and other educational institutions.
  • Assist with searching for and evaluation new venues.

Exam delivery:

  • Delivering Examinations on test days which includes:
    • Supervision of venue staff
    • Ensuring adherence examination day procedures
    • Delivering speaking tests
    • Overseeing practical examinations
  • Post-Examination administration
  • Secure and accurate despatch of test answers and materials to the examination board. Maintaining accurate logs of examination paper movements.
  • Effective delegation of duties when absent on leave or through illness etc.

Venue Staff:

  • Venue staff creation, scheduling and payment.
  • Assist with monitoring and training of invigilators.
  • To be part of the recruitment, training and monitoring team for venue staff.
  • To act as liaison between examiners and the relevant operations managers and trainers.

Client support:

  • To assist in planning agent briefing events, and to support agents in the registration and preparing candidates for exams.
  • To assist schools with becoming associate centres, as necessary.
  • To assist Exam/Grant Funded Services (GFS) project managers in delivery of Education/Skills-specific events, including assisting with managing relationships with stakeholders.
  • To assist with managing administration of exams with professional bodies partners, as necessary.

Marketing & Customer Service:

  • To assist in providing data for marketing action plan and business planning.
  • Seeking and using customer feedback to improve service delivery.
  • To assist the Regional Sales Manager in appropriate marketing of examinations in Nigeria.
  • To follow a programme of visits to schools/educational institutions/training providers to build relationships with existing and potential clients to expand the business.
  • To assist in customer service, delivery of other examinations and other duties as required in this small office, especially in times of staff absences.

Finance:

  • To assist with preparation and submission of income reconciliations to agreed timescales.
  • To record income correctly on the FABS (Finance and Business Support) system and in a timely manner.
  • To comply with Contract and Procurement standards.

Continuing professional development:

  • To ensure that elective and mandatory training is completed. To contribute to centre and national meetings and working groups.
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Key Relationships
Internal:

  • Country Exams Manager, Deputy Country Exams Manager, Examination Officers elsewhere in Nigeria and globally, Customer Service Staff Nigeria, Finance Manager Nigeria, Regional Exams Team, IELTS team, Professional Exams Team, Schools Team

External:

  • Vocational and higher education training providers in Nigeria and the UK. IELTS Regional Team. School Principals, Educational Agents, AISEN, APEN, ELTAN and other professional teaching associations; venue staff, enquirers, candidates

Person Specification
Minimum / essential:

  • Fluency in written and spoken English
  • Shortlisted candidates will need to demonstrate that they meet the required standard through the APTIS test which will be administered as part of the recruitment and selection exercise

Qualifications
Minimum / essential:

  • Bachelor’s degree in any numerate course of study.

Desirable:

  • A qualification in examinations management.

Role Specific Knowledge & Experience
Minimum / Essential:

  • Providing and monitoring service within quality standards.
  • Working quickly and accurately to tight deadlines.
  • Experience of handling and reporting on payments from customers.
  • Training and managing a team to deliver to quality standards.
  • Arranging meetings with stakeholders.

Desirable:

  • Experience of delivering examinations in a timely and secure manner.

British Council Core Skills
Minimum / Essential
Developing Business (Level 1):

  • Reviews data
  • Applies a range of standard analytical techniques to support business development – e.g. pricing tools, revenue tracking, monitoring sales prospects, audience figures or profit margin.
  • Using Technology (Level 1): Operates as a basic user of information systems, digital and office technology
  • Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.
  • English Language proficiency to IELTS band 8.0, CEF C2 in all areas (or equivalent).
  • Strong Attention to Detail.
  • Customer Service Focus.
  • Strong Organisation Skills.
  • Teamwork.
  • Ability to deal with conflict.

Desirable:

  • Knowledge of the education and qualification systems in the UK and Nigeria

British Council Behaviours

  • Making it Happen (Essential): Delivering clear results for the British Council
  • Working Together (Essential): Establishing a genuinely common goal with others
  • Being Accountable (More Demanding): Putting the needs of the team or British Council ahead of my own
  • Creating Shared Purpose (Essential): Communicating an engaging picture of how we can work together
  • Connecting With Others (Essential): Making regular opportunities to understand others better
  • Shaping the Future (Essential): Looking for ways in which we can do things better.

Application Closing Date
12th December, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Click here to download Job Details (pdf)

Click here to download BC Behaviour (pdf)

Click here to download BC Core Skills (pdf)

Note

  • Please note that shortlisted candidates will be Interviewed will hold in January, 2019
  • Note that you should only fill out the application after thoroughly reading through the role Profile & Guidance notes. There’s some important information you don’t want to miss.

2. Exams Officer (Lagos) at British Council Nigeria.

Job Title: Exams Officer – Fixed Term Contract

Location: Lagos, Nigeria
Role Type: Business Delivery
Pay Band: PB 4 – H
Duration: Fixed Term contract (6 months)
Reports to: Assistant IELTS Administrator, Lagos / Head of IELTS Operations/Head of Schools

Role Purpose

  • To support Examination Services in Nigeria in delivering exams and tests and to maintain them at the highest professional standards as set out in the British Council’s EQCA (Examination Quality & Compliance Standards), examinations boards and partner standards.

Internal Operating Context – Regional
By 2050 the population of Sub Saharan Africa will be 2 billion people, with the majority living in an urban environment. The region will have a middle class the size of Europe. 70% of the population is under the age of 25, and this demographic will grow at 15% year on year for the next 10 years. Generally the region is becoming more politically stable. There are on average 50 elections each year, many of which are more open and transparent than before. The majority of countries in SSA are developing economies. Gender inequality remains and life for women and girls on the continent remains challenging.

While economic growth is significant, it comes from a low base. Income per capita has doubled and foreign debt levels have halved since 2000. Aspirations to become middle income countries as written in national development plans in the next 10 years are optimistic. The World Bank longer view forecasts that ‘almost all’ African countries will be middle income by 2050. Across the region government priorities focus on economic growth, education and skills, and youth employment. The opportunity and challenge for prosperity and security is the population explosion, meeting aspirations of a youthful continent. Critical to this is improving the efficiency and effectiveness of the English and Exams businesses across the region. Two major global change initiatives to increase the effectiveness of these operations will be implemented in SSA over the next 2-3 years.

Internal Operating Context – Local
Current:

  • Nigeria is now officially the largest economy in Africa. It is also the most populous country with over 180 million citizens. The UK is its largest trading partner. Nigeria holds significant political power in the region and internationally and its society retains a positive attitude to the UK. Therefore, there continue to be major opportunities for the UK and British Council to build on our strong existing relationships with the Nigerian government, institutions and customers/audiences. However, there are complex and substantial risks to this work i.e. security and compliance.
  • Nigeria is the British Council’s largest operation in sub-Saharan Africa with offices in 4 cities – Port Harcourt in the south, Kano in the north, Abuja the Federal capital and Lagos the commercial centre. We also have a number of project offices across the country. Our 200 staff work across a range of states delivering large scale contracts, partnership programmes, examinations, projects as well as services in Arts, Education & Society and English & Exams. We are already achieving substantial impact and income (current annual income is £27.2 million) and have plans to grow and develop our impact further. Partners and clients include government, public and private institutions, foundations, private sector organisations and civil society. We work closely with the wider UK mission including DFID and UKTI.
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Future:

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  • 42% of Nigeria’s population is under 14. The government has recognised that its Vision 2020 must address the aspirations of this young population as part of its drive to achieve peace and prosperity. This has led to unprecedented interest and investment in Education, the Arts and good governance. This alignment with the UK’s priorities creates a growth environment for the British Council. To be successful in this, we need to build understanding with our UK stakeholders of Nigeria as an emerging economy with substantial commercial and development opportunities as well as the challenges they may be more familiar with. In this we will seek to integrate our approach with that of the wider UK mission.
  • We intend to expand and scale up our existing programmes, contracts and services in the Arts, Education & Society, English & Examinations and develop offers to fill important gaps such as in Skills. We also intend to ensure that we have a good balance of partnership, customer services and client funded work across all these sectors. To do all this we need to create the right enabling environment. In addition to developing the professional and technical expertise of our staff, we need to support them to build their relationships within Nigeria, the region and the wider global network.
  • This will ensure we develop as well as adopt and use best practice. We also need rigorous and compliant frameworks to support our work in areas such as finance, tax & status, security, procurement, compliance and quality management. We have new premises in Kano and have a major premises project under development in Abuja. However, there is still more work to be done, especially in Lagos and Port Harcourt to ensure our premises and technology support our brand reputation for integrity, innovation and professionalism.
  • The Exams business in Nigeria has grown significantly in recent years. We doubled our income and volumes between 2011 and 2013. In 2014/15 we delivered 90,000 examinations, this financial year the target is 100,000 exams on a turnover of £8.5m. Nigeria examinations work encompasses School exams, IELTS, and a wide range of academic and professional qualifications.
  • Customer service, operational quality and compliance assurance are critical to the business. Nigeria’s operating context means that risk management and contingency planning will be ongoing areas of focus. Developing flexible and appropriate delivery models will be critical in responding to the challenges of working across the country. There are a number of initiatives underway to address these needs. The Global New Operating Model for Exams (GNOME) and Global Financial Change projects are critical to our business plans.

Main Accountabilities: (including people management and finance)

  • As Exams Officer, the post holder will be line managed by an Operations Manager or IELTS Administrator in Lagos.
  • This role will support delivery of all examinations administered from the Lagos office.
  • This role will ensure that assigned tests are delivered in a timely manner
  • All administrative procedures are in full compliance with examination boards, partners and EQCA standards.
  • Reliability: to ensure examinations are delivered securely according to board requirements
  • Quality and Compliance: to deliver a high standard of customer service to our schools and their candidates. As measured by our own Exams Quality Standards, Customer Service Standards, and inspection visits from Cambridge International Exams, IELTS and other examination boards as required.
  • Finance: all British Council standards for managing finances are met with relation to income reconciliations, cash handling, managing purchase orders, managing contracts and procurement.

Main Duties

  • Administration of examinations (pre-test)
  • Overseeing the taking delivery of examinations materials and checking them prior to exams commencing, packing and returning scripts, maintaining logs appropriately.
  • Answering enquiries about exams.
  • Exam registration procedures including receiving and collating registration forms, entering and retrieving data on exam board registration portals, payments and exams correspondence including dispatch of results.
  • Assist with recruitment and management of venue staff (invigilators, examiners and inspectors).
  • Assist with evaluation of new associate schools, agents and other educational institutions.
  • Assist with searching for and evaluation new venues.

Exam Delivery:

  • Delivering Examinations on test days which includes:
    • Supervision of venue staff
    • Ensuring adherence examination day procedures
    • Delivering speaking tests
    • Overseeing practical examinations
  • Post-Examination administration
  • Secure and accurate despatch of test answers and materials to the examination board. Maintaining accurate logs of examination paper movements.
  • Effective delegation of duties when absent on leave or through illness etc.

Venue Staff:

  • Venue staff creation, scheduling and payment.
  • Assist with monitoring and training of invigilators.
  • To be part of the recruitment, training and monitoring team for venue staff.
  • To act as liaison between examiners and the relevant operations managers and trainers.

Client Support:

  • To assist in planning agent briefing events, and to support agents in the registration and preparing candidates for exams.
  • To assist schools with becoming associate centres, as necessary.
  • To assist Exam/Grant Funded Services (GFS) project managers in delivery of Education/Skills-specific events, including assisting with managing relationships with stakeholders.
  • To assist with managing administration of exams with professional bodies partners, as necessary.

Marketing & Customer Service:

  • To assist in providing data for marketing action plan and business planning.
  • Seeking and using customer feedback to improve service delivery.
  • To assist the Regional Sales Manager in appropriate marketing of examinations in Nigeria.
  • To follow a programme of visits to schools/educational institutions/training providers to build relationships with existing and potential clients to expand the business.
  • To assist in customer service, delivery of other examinations and other duties as required in this small office, especially in times of staff absences.

Finance:

  • To assist with preparation and submission of income reconciliations to agreed timescales.
  • To record income correctly on the FABS (Finance and Business Support) system and in a timely manner.
  • To comply with Contract and Procurement standards.

Continuing Professional Development:

  • To ensure that elective and mandatory training is completed. To contribute to centre and national meetings and working groups.

Key Relationships
Internal:

  • Country Exams Manager, Deputy Country Exams Manager, Examination Officers elsewhere in Nigeria and globally, Customer Service Staff Nigeria, Finance Manager Nigeria, Regional Exams Team, IELTS team, Professional Exams Team, Schools Team

External:

  • Vocational and higher education training providers in Nigeria and the UK. IELTS Regional Team. School Principals, Educational Agents, AISEN, APEN, ELTAN and other professional teaching associations; venue staff, enquirers, candidates.

Person Specification
Qualifications:

  • Bachelor’s degree in any Numerate course of study – Minimum / essential
  • A qualification in examinations management – Desirable
  • Shortlisting – Assessment Stage
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Role Specific Knowledge & Experience:

  • Providing and monitoring service within quality standards – Minimum / Essential
  • Working quickly and accurately to tight deadlines – Minimum / Essential
  • Experience of handling and reporting on payments from customers – Minimum / Essential
  • Training and managing a team to deliver to quality standards – Minimum / Essential
  • Arranging meetings with stakeholders – Minimum / Essential
  • Experience of delivering examinations in a timely and secure manner – Desirable
  • Shortlisting and Interview – Assessment Stage.

Language Requirements:

  • Fluency in written and spoken English – Minimum / Essential
  • Shortlisted candidates will need to demonstrate that they meet the required standard through the APTIS test which will be administered as part of the recruitment and selection exercise Shortlisting and interview – Minimum / Essential
  • Shortlisting and Interview – Assessment Stage.

Application Closing Date
23.59 (UK time); 12th December, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Click here to download Job Details (pdf)

Click here to download BC Behaviour (pdf)

Click here to download BC Core Skills (pdf)


3. Regional Counter Fraud Advisor at British Council Nigeria – Lagos & Abuja.

Job Title: Regional Counter Fraud Advisor, MENA & SSA

Locations: Lagos or Abuja, Nigeria
Role Type: Leadership, Policy & Expertise
Pay Band: Pay band 8
Duration: Permanent
Reports to: Head of Counter Fraud Management based in London, UK
Department: Business Support Services
Job Category: Risk Management & Knowledge Management

Role Purpose

  • The Regional Counter Fraud Advisor will provide regional leadership and support in the implementation and delivery of the British Council’s Counter Fraud strategy and investigative response.
  • The post will lead the development and delivery for the region, aimed at broad-based cultural change on fraud management through improved education, risk management and control.
  • The role will support the Counter Fraud team and MENA/SSA Regional Leadership Team(s) to implement new policies, systems and processes to embed a zero-tolerance approach to fraud management.

Geopolitical/SBU/Function Overview
The Counter Fraud Team is part of Internal Audit and only has staff in London. The team is currently made up of three staff members including:

  • Head of Counter Fraud Management
  • Deputy Head of Counter Fraud Management
  • Counter Fraud Team Analyst

The British Council has a revenue of approx £1 billion and offices in 114 countries around the world, many of which are in challenging environments where fraud and corruption is common place. There is a requirement to protect the assets and the reputation of the organisation, to manage incidents when they occur and to positively affect culture to make the British Council a hostile environment to fraud.

Main Opportunities/Challenges for this Role

  • Lead the implementation and management of a cohesive risk-based control framework to minimise the incidence and impact of fraud.
  • Provide strategic insight and advice to regional stakeholders to support cultural change on fraud, in terms of minimising risk tolerance while improving identification and reporting.
  • Manage investigatory processes and outcomes to uphold the British Council’s Code of Conduct and related organisational policies.
  • Raise staff awareness and understanding of counter-fraud policies and processes.

Main Accountabilities
Developing a culture of zero-tolerance:

  • To lead on the implementation of counter fraud strategies, with an emphasis on ensuring a culture of proactive and preventative systems.
  • To gather information and communicate key messages on counter fraud to raise staff awareness and promote our organisational commitment to protecting the organisation from the risks associated with fraud and corruption.
  • To provide specialist advice and support.

Improving policy and process:

  • To ensure effective network coordination to aid a consistent organisational approach to counter fraud.
  • To develop, review and promote organisational systems and procedures to help prevent and respond to counter fraud incidents.
  • To help evolve and support the control framework to keep fraud to an absolute minimum.
  • To lead the network of country counter-fraud focal points in framework implementation.

Investigation:

  • To undertake casework involving internal counter fraud enquiries and investigations as and when required.
  • To coordinate the management and evaluation of counter fraud investigations and develop the country office focal point position.

Education & Training:

  • To design and deliver counter fraud training to improve staff knowledge and skills.

Key Relationships:

  • Regional & Country Directors
  • Regional and Country Office Finance Directors /Controllers
  • Regional Risk & Compliance Managers
  • Country Office Counter Fraud Focal Points
  • Regional and Country Office HR Directors.
  • Local law enforcement
  • UK’s Charity Commission
  • Significant donors, such as DfID, EC etc

Person Specification
Qualifications:

  • Professional qualifications and / or suitable experience in counter fraud.
  • Fluency in written and spoken English at CEF Level of B2.

Role Specific Knowledge & Experience
Counter fraud Experience:

  • 3-5 years’ full time work experience in the counter fraud sector including significant investigation experience.

Counter fraud casework:

  • Professional analysis and judgement
  • Conducting enquiries, interviews and investigations
  • Managing evidence and intelligence
  • Reporting writing
  • Presenting at meetings

Communication skills:

  • Effective verbal and written skills
  • Consultation and stakeholder management
  • Understanding the audience
  • Knowledge sharing

Training:

  • Content development & review
  • Delivery

British Council Core Skills

  • Communicating & Influencing Level 4: Uses influencing techniques Uses formal and informal negotiating and motivation techniques to influence others’ behaviour and persuade them to think and act differently, while respecting difference of view and culture.
  • Analysing Data & Problems Level 3: Analyses patterns
  • Seeks out and examines a range of information to identify patterns, trends and options, to solve multifaceted and complex problems.
  • Managing Risk Level 3: Develops a culture of risk management Record of analysing potential risks, promoting risk awareness, and holding others to account for their practices
  • Planning and organising Level 3: Develops annual plans
  • Develops and reviews the implementation of annual plans for a work group or function taking account of business and customer requirements and reconciling competing demands.

British Council Behaviours:

  • Making it happen (most demanding): Achieving stretching results when faced by change, uncertainty or major obstacles.
  • Creating shared purpose (most demanding): Inspiring others to want to take a specific role as part of a shared purpose.
  • Connecting with others (most demanding): Building trust and understanding with people who have very different views.
  • Working together (more demanding): Ensuring that others benefit as well as me.
  • Being accountable (more demanding): Putting the needs of the team or British Council ahead of my own.
  • Shaping the future (more demanding): Exploring ways in which we can add more value.

Application Closing Date
11th December, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Click here to download Job Details (pdf)

Click here to download BC Behaviour (pdf)

Click here to download BC Core Skills (pdf)

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